Customer Feedback

“We were looking for a solution to automate password reset for our virtual help-desk. The system was supposed to offer an easy-to-use, 24/7 self-service that complies with highest security demands. After intense market research and a comparison of competitors’ products we identified VOICETRUST Password Reset as the most flexible solution that would meet IBM’s quality requirements. The solution was easily integrated into our existing IT security infrastructure and is easy to use. Thanks to the user-friendly interface and the high reliability of the solution, user acceptance is very high. Our password reset has clearly improved.”
Torsten Malcherek, IBM/csg Computer Service GmbH, Project Manager

“It took us a quarter to implement the VOICETRUST technology back in 2006. Two months after the launch, 6,800 of 7,800 possible users had registered their voices by phone for VOICETRUST Password Reset. In the connected target systems, over 90 per cent of all password resets are handled via the automated voice dialog and authentication of VOICETRUST."
Klaus Stein, Telefónica O2 Germany GmbH & Co. OHG, Project Manager

 

“In 2004, after an invitation to tender,  we decided for VOICETRUST. The main criteria in favour of the solution were security aspects in the application and the usability of the product. The handling of password resets via phone is very easy for our customers. Launching the service has relieved our help-desk from certain workloads. The VOICETRUST system needs next to no service and works all the shifts round the clock."
Roswitha Hochenrieder, Stadtwerke München GmbH, Department Manager Central User Management




“VOICETRUST Password Reset helped us improve our user service. Some thousand employees use the self-service solution worldwide.”
Oliver Geiseler, Volkswagen Financial Services AG, Head of I-SBE Enterprise Helpdesk




“Meanwhile, we have installed the multitenant version of VOICETRUST, which, thanks to its simple procedure, allows for a faster roll-out throughout the entire Allianz Group.”
AGIS



“30,000 employees are registered, and the service is well accepted!”
Swiss Post

We recognize:

Desktop Users
Sign into the company network or reset your password with your voice.

Credit Card and Online Banking Customers
Bank customers wish for maximum flexibility and security. So far, these have been contradictory goals, especially in online banking or the use of credit cards.

Owners of PDAs and Cell Phones
Cell phones and PDAs have basically become mobile offices. Data stored on them has to be secured.

Callers
True enough, since the launch of ISDN and digital mobile networks it is possible to see the caller ID on your display. But this is not the caller’s identity!