Password Reset

It's so easy

Massimo shows how Password Reset works

One of the voice biometrics solutions by VOICETRUST is Password Reset. Massimo Tedesco, Software Tester at VOICETRUST AG, explains how this works.

The VOICETRUST Enterprise Suite

One third of the calls to companies’ in-house IT hotlines are made because employees have locked themselves out of the system. But this procedure can be fully automated with the help of voice authentication.

After three wrong password entries, a user account is usually locked.

With the automated VOICETRUST Password Reset such calls will no longer be handled by service agents at the IT support centers – our system takes care of the entire process.

The user calls the Password Reset service and states his staff ID.
The system guides the caller through the voice authentication process.
The system verifies the user’s authorizations.
The user defines the applications to which Password Reset shall apply.
The server with admin rights instantly resets the password.
The user enters the new password and can continue to work right away.

With our text-based voice verification and various data security measures, we have been able to convince a multitude of data security experts and representatives of workers’ unions of the system.

Back

Desktop Users
Sign into the company network or reset your password with your voice.

Credit Card and Online Banking Customers
Bank customers wish for maximum flexibility and security. So far, these have been contradictory goals, especially in online banking or the use of credit cards.

Owners of PDAs and Cell Phones
Cell phones and PDAs have basically become mobile offices. Data stored on them has to be secured.

Callers
True enough, since the launch of ISDN and digital mobile networks it is possible to see the caller ID on your display. But this is not the caller’s identity!