The VOICETRUST Banking Suite

Banks can offer their customers the opportunity to set an individual transaction limit for voice authentication in online banking.

In online banking, there is the permanent risk that user ID, PIN and TAN numbers fall into the wrong hands. Banks frequently warn customers of malware (trojans), which secretly redirects the user to another website that looks just like a bank portal. Then access data is spied out, and the criminals pinch money from the bank customers by directly drawing from their accounts.

VOICETRUST solves this challenge without involving staff at all:

Every bank customer can set his/her individual transaction limit for advanced security measures in online banking.
In the case that this pre-defined transaction limit is reached the online banking server alerts the VOICETRUST server and asks for automatic verification.
The VOICETRUST server initiates a phone call to the customer who then authenticates himself by saying the sentence he/she has previously recorded.
Only when there is no doubt about the identity of the customer, the server requests the bank to authorize payment.

A so-called three factor / two channels procedure will be applied. After entering account ID, PIN and TAN number, three further factors have to match: The customer must posses the cell phone called by the server, he/she must use the own voice and he/she must say a specific sentence. The two channels principle prevents the complete authentication process from being spied out. This is made possible by splitting the process up in a data and a voice channel. With VOICETRUST Click and Voice the bank achieves maximum security for its customers.

Similiar functionality can be implemented in insurance business.

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